Refund policy

We want you to love your Arclo. If it isn't right for your home, or something is wrong with your order, here is exactly how returns, replacements and refunds work.

1. 30-day money-back guarantee

Not happy with your Arclo? Contact us within 30 days of delivery and we'll give you a full refund of the product price. You're welcome to actually use it first — that's the point of trying it at home.

  • Please return the scrubber with its charging cable and the brush and pad heads that came in the kit.
  • For change-of-mind returns, return shipping is paid by the customer. We recommend a tracked service, as we can't refund items that are lost on the way back to us.
  • The 30 days start on the delivery date shown in your tracking information.

2. Damaged, faulty or wrong items

If your Arclo arrives damaged, stops working within 12 months of delivery under normal use, or you received the wrong item, we'll replace it or refund you — your choice, at no cost to you.

  • Email us with your order number and a short description, plus a photo or short video showing the problem.
  • Please report items damaged in transit within 7 days of delivery.
  • If a return is needed, we cover the return shipping. In many cases we can send a replacement or issue a refund without needing the item back.

This does not cover damage caused by misuse, accidents, or normal wear of the brush and pad heads, which are designed to be replaced over time.

3. How to start a return

  1. Email Arcloshop@gmail.com with your order number and the reason for your return.
  2. We'll reply within one business day with the return address and instructions.
  3. Pack the item securely and send it back, then reply to our email with the tracking number.

Please don't send items back without contacting us first — returns sent without instructions may not reach us and can't be processed.

4. Refunds

  • Once we receive and check your return (or approve a refund that doesn't require a return), we'll email you to confirm.
  • Refunds go back to your original payment method within 5–10 business days of approval. Your bank or card issuer may take a few extra days to show it.
  • Shipping on your original order is free, so nothing is deducted for it.
  • Haven't received your refund after 10 business days? Check with your bank first, then email us and we'll look into it.

5. Exchanges

Want a different color or kit? Email us within 30 days of delivery. The quickest way is to return the original item for a refund and place a new order for the one you want. If your item is faulty, we'll send a replacement of the same item for free.

6. Cancelling an order

You can cancel for a full refund any time before your order ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

7. Lost or undelivered packages

If your tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, email us and we'll work with the carrier to resolve it. If the package can't be found, we'll send a replacement or refund you.

8. Contact us

Questions about a return or refund? We're happy to help.
ARCLO
Email: Arcloshop@gmail.com
We reply within one business day.