Order status

Track Your Order

Your tracking number is in the shipping confirmation email we send as soon as your order leaves our warehouse.

Track with your tracking number

Paste the tracking number from your shipping email.

Results open in a new tab on 17TRACK, which follows parcels across USPS, UPS, FedEx and international carriers.

What happens after you order

  1. Order placedYou get an order confirmation email right away.
  2. Processing & packing1–3 business daysWe prepare your Arclo and hand it to the carrier.
  3. In transitYour shipping email arrives with a tracking number. The parcel travels from our warehouse in Asia and clears US customs.
  4. Out for deliveryYour local US carrier takes over for the last mile.
  5. Delivered7–15 business daysEstimated total delivery time in the US, excluding weekends and holidays.

Tracking questions

Where do I find my tracking number?

It's in the shipping confirmation email we send as soon as your order ships. Check your spam or promotions folder too. You can also sign in to your account with the email you used at checkout to see your orders.

My tracking hasn't updated for a few days. Is that normal?

Yes. While your parcel is flying from Asia and clearing US customs, tracking often shows no new updates for several business days. It will update again once the US carrier scans it.

If there's no movement for 10 business days, email us with your order number and we'll look into it.

How long will delivery take?

Orders take 1–3 business days to process, and delivery in the US takes an estimated 7–15 business days. Business days don't include weekends or holidays. See our Shipping Policy for details.

Tracking says delivered, but I can't find my package.

Check your mailbox, porch, back door and with neighbors, and give it 24 hours — carriers sometimes mark parcels delivered a little early. If it still hasn't turned up, email us and we'll work with the carrier. If it can't be found, we'll send a replacement or refund you.

Can I change my shipping address?

Email us as soon as possible with your order number and the correct address. We can update it until your order ships; after that, we'll try to help through the carrier.

Still need help?

Send us your order number and we'll check on it for you. We reply within one business day.

Email Arcloshop@gmail.com